Terms & Conditions
1 Scope of application
The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession.
2 Contractual partner, conclusion of contract, correction options
The purchase contract is concluded with Orcablu UG (haftungsbeschränkt). The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. By clicking on the order button, you submit a binding offer for the products contained in the shopping basket. Confirmation of receipt of your order will be sent by e-mail immediately after the order has been sent. We will accept your offer within two days by issuing a declaration of acceptance in a separate e-mail or, if applicable, by authorising the payment transaction through our customer service.
3 Contract language, contract text storage
The language(s) available for the conclusion of the contract: German We save the text of the contract and send you the order data and our GTC in text form. For security reasons, the text of the contract is no longer accessible via the Internet.
4 Delivery conditions
Delivery options
We dispatch the products to the delivery address specified in the order process. We only deliver by mail order. Unfortunately, it is not possible to collect the goods yourself.
5 Payment
The following payment methods are available in our shop. Prepayment If you select the prepayment payment method, we will provide you with our bank details in a separate e-mail and deliver the goods after receipt of payment. Cash on collection You pay the invoice amount in cash on collection. Cash on delivery You pay the purchase price directly to the deliverer. There are no additional costs for this. Credit card You enter your credit card details during the ordering process. Your card will be debited immediately after placing the order. SEPA direct debit When you place your order, you issue us with a SEPA direct debit mandate. We will inform you of the date of the account debit at least one bank business day in advance (so-called prenotification). A bank business day is any working day with the exception of Saturdays, national public holidays and 24 and 31 December of each year. The account is debited before the goods are dispatched. PayPal, PayPal Express In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (‘PayPal’), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further instructions during the ordering process. PayPal can offer registered PayPal customers, selected according to its own criteria, further payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment modalities affect your legal relationship with PayPal. You can find further information on this in your PayPal account. Invoice The invoice amount is due 7 days after receipt of the invoice and the goods by bank transfer to the bank account specified on the invoice. We reserve the right to offer purchase on account only after a successful credit check.
6 Warranty and guarantees
6.1 Liability for defects
The statutory liability for defects applies.
6.2 Guarantees and customer service
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
7 Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.